Terms of Use

The online shop of the site Franc Online was put in place by the company Franc Online, which is the operator of this site. Any order placed for a product featured in the online store of the website Franc Online.fr assumes prior consultation of these general terms and conditions. Consequently, the consumer acknowledges being fully informed that their agreement regarding the content of these general terms and conditions does not require a handwritten signature on this document, insofar as the customer wishes to order online the products presented within the website's store. The consumer has the option to save or print these general terms and conditions, it being specified that both the saving and printing of this document are solely their responsibility. The consumer, prior to placing an order, declares that the acquisition of these products is not directly related to their professional activity, their acquisition being reserved for their personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website were in fact related to their professional activity. The online store set up by the company Franc Online within the framework of the website mentions the following information:

1. Legal notice allowing precise identification of the company Franc Online

2. presentation of the essential characteristics of the goods offered

3. indication, in Euros, of the price of goods, as well as, where applicable, delivery charges

4. indication of payment, delivery, or performance terms

5. the existence of a right of withdrawal

6. the validity period of the offer or price

7. the conditions for terminating the contract when it is of indefinite duration or for a period exceeding one year

8. All of this information is presented in the French language. The consumer declares that they have full legal capacity enabling them to be bound by these general terms and conditions.

Article 1 : Entirety These general terms and conditions express the entirety of the parties' obligations. In this sense, the consumer is deemed to accept without reservation all of the provisions set out in these general terms and conditions. No general or specific conditions appearing in documents sent or provided by the consumer may be incorporated herein, where such documents would be incompatible with these general terms and conditions.

Article 2: Purpose

The present general conditions are intended to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company Franc Online to the consumer.

Article 3: Contractual Documents

This contract is formed by the following contractual documents, presented in decreasing hierarchical order: these general terms and conditions; the purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into force - duration

The present general conditions come into force on the date of signature of the purchase order. The present general conditions are concluded for the duration necessary for the provision of the subscribed goods and services, until the expiration of the warranties owed by the company. Franc Online.

Article 5: Electronic Signature

The consumer's "double click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order Confirmation

The contractual information will be confirmed by email no later than at the time of delivery or, failing that, to the address provided by the consumer in the order form.

Article 7: Proof of Transaction

The computerized registers, stored in the computer systems of the company Franc Online under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Article 8: Product Information

8-a : The company Franc Online presents on its website the products for sale with the necessary characteristics that comply with Article L 111-1 of the Consumer Code, which provides the potential consumer with the possibility of knowing, before placing a final order, the essential characteristics of the products they wish to purchase.

8-b : The offers presented by the company Franc Online are only valid while stocks last.

Article 9: Price

Prices are indicated in euros and are only valid on the date the order form is sent by the consumer. They do not include delivery charges, which are billed separately and indicated before the order is confirmed. The prices take into account the T.V.A. applicable on the day of the order and any change in the applicable rate T.V.A. will be automatically reflected in the price of the products in the online store. Payment of the full price must be made at the time of the order. At no time shall the sums paid be considered as deposits or down payments.

Article 10: Payment Method

To settle his order, the consumer has, at his choice, all the payment methods referred to in the order form. The consumer guarantees the company Franc Online that he has the authorizations that may be necessary to use the payment method chosen by him, when validating the order form. The company Franc Onlinese reserves the right to suspend any order processing and any delivery in the event of refusal of payment authorization by credit card from officially accredited organizations or in the event of non-payment. The company Franc Onlinese reserves the right in particular to refuse to make a delivery or to fulfill an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being handled. The company Franc Online has set up an order verification procedure designed to ensure that no person uses another person's banking details without their knowledge. As part of this verification process, the customer will be asked to send by fax to the company Franc Online a copy of an ID document as well as a proof of address. The order will only be validated after receipt and verification of the submitted documents by our services.

Article 11: Product Availability

The order will be processed within a maximum of 3 days from the day following the one on which the consumer placed their order. In the event that the ordered product is unavailable, particularly due to our suppliers, the consumer will be informed as soon as possible and will have the option to cancel their order. The consumer will then have the choice of requesting either a refund of the amounts paid within no more than 30 days of their payment, or an exchange of the product.

Article 12: Delivery Terms

Products are delivered to the address indicated by the consumer on the order form and only within metropolitan France. The consumer is required to check the condition of the merchandise packaging upon delivery and to report any damage caused by the carrier on the delivery note, as well as to the company. Franc Online, within one week. The consumer may, upon request, have an invoice sent to the billing address rather than the delivery address by selecting the option provided for this purpose on the order form. Regarding shipping, we work primarily with Colissimo Suivi. As soon as we process a shipment, you will immediately receive an email informing you of this.

THE POST OFFICE

To minimize shipping costs as much as possible, all low to medium-sized products are shipped via the Colissimo Suivi postal tracking service. In addition to being cost-effective, this service delivers within 48 hours throughout France and gives you the option of collecting your ordered products at your nearest post office to the delivery address in the event that you are absent from the original delivery location when the postman calls. In practical terms, if you are absent on the day of delivery, your postman will leave a delivery notice in your letterbox, allowing you to collect your parcel from your post office during opening hours, within a period of 15 days. Colissimo Suivi is a very reliable service. However, as with any shipment, there may be a delivery delay or the product may go missing. In the event of a delivery delay compared to the date we indicated in the shipping email, we ask that you report this delay to us by calling us by phone or sending us an email. We will then contact the postal service to initiate an investigation. A postal investigation can take up to 21 days from the date the investigation begins. If the product is found during this period, it will be immediately re-routed to your home (in the majority of cases). If, however, the product is not found at the end of the 21-day investigation period, the postal service considers the parcel to be lost. Only at that point can we send you a replacement product, at our expense. If the ordered product(s) are no longer available at that time, we will refund you the amount for the products affected by the carrier's loss. If the product(s) are still available but their selling price on the website has changed, we will apply the new selling prices, either by reimbursing you by cheque for the difference, or by requesting a supplementary cheque for this price difference. We accept no liability for any extension of delivery times due to the carrier, particularly in the event of lost products or strikes.

Article 13: Delivery Problems Due to the Carrier

Any anomaly regarding the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be mandatorily indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must simultaneously confirm this anomaly by sending to the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said claims. The consumer must send a copy of this letter by fax or by regular mail to: Franc Online Customer Service, Franc Online SARL 7 rue Claude Monet 27920 St Etienne sous Bailleul Tel 09 72 43 16 46 Fax 09 72 42 05 72

Article 14: Delivery Errors

14-a The consumer will need to submit to the company Franc Online on the day of delivery or at the latest on the first working day following delivery, any claim regarding a delivery error and/or non-conformity of products in terms of quantity or quality compared to the information shown on the purchase order. Any claim submitted after this deadline will be rejected.

14-b : The formulation of this claim with the company Franc Online can be done: - as a priority by logging onto our website in the "track your order" section, where, after entering your customer number, you can ask us your question through the contact us menu, making sure to specify the order reference, - by phone at 09 72 43 16 46 from Monday to Friday from 9am to 12:30pm and from 2pm to 5pm.

14-c Any claim not made in accordance with the rules defined above and within the specified timeframes cannot be taken into account and will release the company Franc Online of any liability towards the consumer.

14-d : upon receipt of the complaint, the company Franc Online will assign an exchange number for the product(s) concerned and will communicate it by email, fax or phone to the consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure described above.

14th : In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the company Franc Online in its entirety and in its original packaging, by Registered Colissimo, to the following address: Franc Online Service returns, 7 rue Claude Monet 27920 St Etienne sous Bailleul.

To be accepted, any return must be reported in advance to the company's Customer Service Franc Online.

You have a period of 14 working days to return, at your own expense, any products that do not suit you. This period runs from the day of delivery of the consumer's order. If this deadline falls on a Saturday, Sunday, or a public or non-working day, it is extended to the next working day.

Article 15: Product Warranty

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein cannot deprive the consumer of the legal warranty that obliges the professional seller to guarantee them against all consequences of hidden defects in the item sold. The consumer is expressly informed that the company Franc Online is not the manufacturer of the products presented on the website, within the meaning of law no. 98-389 of May 19, 1998 relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a product defect, only the liability of the manufacturer thereof may be sought by the consumer, based on the information appearing on the packaging of said product. The manufacturer's warranty terms and duration are indicated on the product pages. Given the frequency of renewal of components in technical products, Franc Online will be able, upon request, to inform the consumer of the availability of spare parts for the products offered and the terms for obtaining them if necessary.

Article 16: Right of Withdrawal

The consumer has a period of 30 working days to return, at their own expense, any products that do not suit them. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday, or a public or non-working holiday, it is extended to the next working day. Any return must be reported in advance to the company's Customer Service department. Franc Online:

- as a priority by logging onto our site in the "track your order" section where, after entering your customer number, you will be able to obtain your order number. The product must be returned via Registered Colissimo or TNT to Franc Online SARL, 7 rue Claude Monet 27920 St Etienne sous Bailleul

- by phone at 09 72 43 16 46 Monday to Friday from 9am to 12:30pm and from 2pm to 5pm

The products must not have been unpacked, so that the consumer can benefit from the right of withdrawal.

Only products returned in their entirety, in their complete and intact original packaging, and in perfect resalable condition will be accepted for return. Any product that has been damaged, or whose original packaging has been deteriorated, will be neither refunded nor exchanged.

This right of withdrawal may be exercised without penalty, with the exception of return shipping costs. In the event that the right of withdrawal is exercised, the consumer may choose to request either a refund of the amounts paid or an exchange of the product. In the case of an exchange, the re-shipment costs shall be borne by the consumer.

In the event of exercising the right of withdrawal, the company Franc Online will make every effort to refund the consumer within 2 days. However, given the technical nature of the products sold, this timeframe may be extended to 30 days, particularly when the product requires a technical inspection (see products that must be tested beforehand).

The consumer will then be refunded for the returned product by credit to their bank account (secure transaction) in the case of payment by credit card, or by check in other cases.

Article 17: Force Majeure

Neither party shall have failed in its contractual obligations, to the extent that their performance is delayed, hindered or prevented by an act of God or a force majeure event. An act of God or force majeure shall be considered as any fact or circumstance that is irresistible, external to the parties, unforeseeable, unavoidable, beyond the control of the parties, and which cannot be prevented by them, despite all reasonably possible efforts. The party affected by such circumstances shall notify the other party within ten business days following the date on which it becomes aware of them. Both parties shall then come together, within a period of one month, except where impossibility arises from the force majeure event, to examine the impact of the event and agree upon the conditions under which the performance of the contract will be continued. If the force majeure event lasts for more than three months, these general terms and conditions may be terminated by the aggrieved party. Expressly considered as force majeure events or acts of God, in addition to those customarily recognised by the case law of French courts and tribunals, are: the blocking of means of transport or supply, earthquakes, lights, storms, floods, lightning; the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to the clients.

Article 18: Partial Non-Validation

If one or more provisions of these general terms and conditions are deemed invalid or declared as such pursuant to a law, a regulation, or following a final decision by a competent court, the remaining provisions shall retain their full force and effect.

Article 19: Non-Waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted in the future as a waiver of the obligation in question.

Article 20: Title

In the event of any difficulty of interpretation between any of the headings appearing at the top of the clauses and any of the clauses, the headings shall be declared non-existent.

Article 21: Applicable Law

The present general terms and conditions are subject to French law. This applies to both substantive rules and formal rules. In the event of a dispute or claim, the consumer shall first contact the company Franc Online to obtain an amicable solution. As a second step and in the event of an appeal, the consumer may file a complaint with , via its dedicated dialogue box.

Article 22: Data Protection and Privacy

The information requested from the consumer is necessary for processing their order and may be shared with the company's contractual partners. Franc Online intervening in the execution of this order. The consumer may write to the company Franc Online whose contact details are within the privacy policy featured on the website, to object to such communication, or to exercise their rights of access and rectification with regard to information concerning them and contained in the company's files Franc Online, under the conditions provided for by the law of January 6, 1978..